As a mechanical services provider, ENCO Ltd is committed to maintaining the highest standards in all our activities to provide a quality service to meet and exceed our clients’ and other interested parties’ expectations and requirements. We aim to do this in a responsible and considerate manner, to the benefit of the natural environment, our stakeholders, our employees and the business as a whole.
Key to our commitment to continual improvement is the goal of understanding, and meeting, both the needs of our clients and the natural environment, thereby achieving customer satisfaction in a sustainable manner. Our aim is to do things right, first time, every time, and to this end we aspire to:
ENCO Ltd is committed to achieving continual improvement of both its performance and the effectiveness of its processes, as contained within its IMS, and to comply with the requirements of ISO9001: 2015 and ISO14001: 2015. Adhering to these will allow us to understand, control and enhance how we meet the needs of our clients, and achieve responsible environmental stewardship.
The Managing Director is accountable for the effective implementation of this policy, and the wider IMS, but with the assistance and commitment of all employees within their specific area of responsibility. Notably, the Commercial and Operations Manager shall be responsible for ensuring the IMS is implemented and maintained throughout the business.
ENCO Ltd will seek to embed this policy into ‘business as usual’ activities and will communicate it to all persons working on our behalf, and other interested parties, via our IMS and website. This policy will be reviewed annually to ensure it continues to meet the needs of the organisation, and reflects new developments, changes in legislation and feedback from customers, persons working on our behalf and other interested parties.
26th August 2020
We are very confident that we can provide you with a first class service given the opportunity, so if you believe our services would be of value to yourself then please email firstname.lastname@example.org.