Quality
and Environmental Policy
As a mechanical services provider, ENCO Ltd is committed to maintaining the highest standards in all our
activities to provide a quality service to meet and exceed our clients’ and other interested parties’ expectations
and requirements. We aim to do this in a responsible and considerate manner, to the benefit of the natural
environment, our stakeholders, our employees and the business as a whole.
Key to our commitment to continual improvement is the goal of understanding, and meeting, both the needs of
our clients and the natural environment, thereby achieving customer satisfaction in a sustainable manner. Our
aim is to do things right, first time, every time, and to this end we aspire to:
• Continually understand and fulfil the changing requirements and expectations of our clients and other
interested parties in a constructive and sustainable manner; thereby achieving customer satisfaction and
compliance with all regulatory, statutory and environmental requirements as a minimum;
• Understand what constitutes acceptable standards, through the setting, monitoring and review of client
focused objectives and targets, and ensure they are communicated to all persons working on our behalf;
• Do everything in our power to prevent pollution, protect the environment and assist third parties working
on our behalf to work in a similarly environmentally conscientious manner;
• Maintain close and regular dialogue with our clients, employees and other interested parties;
• Control, communicate and review all of our processes that are crucial to delivering customer satisfaction,
and achieving compliance with all applicable regulatory, statutory and other requirements, notably through
the implementation and maintenance of our Integrated Management System (IMS).
• Provide a working environment to encourage employees at all levels to direct their abilities to the continued
success of the organisation, the interests of the natural environment and the satisfaction of clients, as well
as their own personal fulfilment.
ENCO Ltd is committed to achieving continual improvement of both its performance and the effectiveness of its
processes, as contained within its IMS, and to comply with the requirements of ISO9001: 2015, ISO14001: 2015,
BS EN 1090-1:2009+A1:2011 and ISO 3834-3:2021. Adhering to these will allow us to understand, control and
enhance how we meet the needs of our clients, and achieve responsible environmental stewardship.
The Managing Director is accountable for the effective implementation of this policy, and the wider IMS, but
with the assistance and commitment of all employees within their specific area of responsibility. Notably, the
Finance Director shall be responsible for ensuring the IMS is implemented and maintained throughout the
business.
ENCO Ltd will seek to embed this policy into ‘business as usual’ activities and will communicate it to all persons
working on our behalf, and other interested parties, via our IMS and website. This policy will be reviewed
annually to ensure it continues to meet the needs of the organisation, and reflects new developments, changes
in legislation and feedback from customers, persons working on our behalf and other interested parties.
Jamie Moody
Managing Director
24th August 2023